Privacy Policy
Last updated:
Introduction
Truerange is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website at truerange.world or purchase our handmade gift products. We comply with the Privacy Act 2020 (New Zealand) and the Information Privacy Principles.
Information We Collect
When you interact with truerange, we may collect the following information:
- Name and contact details when you submit our contact form
- Email address for communication about your enquiries
- Message content you provide when contacting us
- Order details and preferences for custom handmade gift requests
- Delivery address for shipping your handcrafted items
How We Use Your Information
We use your personal data to:
- Respond to your enquiries about our handmade gifts
- Process and fulfill your custom gift orders
- Communicate about your handcrafted product requests
- Improve our artisan gift offerings and customer experience
- Send updates about your orders and delivery status
Data Protection
We implement appropriate security measures to protect your personal information. Your data is stored securely and accessed only by authorized personnel at Truerange who need it to fulfill your handmade gift orders.
Your Rights
Under the Privacy Act 2020 (New Zealand), you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information where we have no lawful reason to retain it
- Withdraw consent at any time where processing is based on consent
- Lodge a complaint with the Office of the Privacy Commissioner (New Zealand) if you believe your privacy has been interfered with: privacy.org.nz/your-rights/how-to-complain
Third Party Sharing
We do not sell your personal information. We may share data with trusted service providers who assist us in operating truerange.world, such as delivery services for shipping your handmade gifts within New Zealand. If we use online advertising (for example Google Ads), we or our advertising partners may collect or receive information for ad measurement and to show you relevant ads; such practices will be consistent with applicable law and our cookie and privacy disclosures. We may share information with service providers located outside New Zealand only where permitted by the Privacy Act 2020 (for example, where you have authorised disclosure or the recipient has comparable privacy protections).
Data Retention
We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, including completing your handmade gift orders and meeting legal and regulatory requirements in New Zealand.
Privacy Breaches
If a privacy breach occurs that is likely to cause serious harm, we will notify the Office of the Privacy Commissioner and affected individuals as required under the Privacy Act 2020.
Contact Us
For questions about this Privacy Policy or your personal data, contact us at:
Email: supportuse@truerange.world
Address: 165 Parnell Road, Parnell, Auckland 1010, New Zealand
Phone: +64 9 362 7252